Understanding Your Contract

When will I receive the first bill for my contract?

Branded Network
New customers will receive a bill approximately 14 days from the connection/shipping date of their order. Please note, when you receive your new handset your first bill may be increased due to pro-rata billing. Please look at your terms and conditions for more information.

Daisy Network
New customers will receive a bill approximately 14 days from the connection/shipping date of their order. Please note, when you receive your new handset your first bill may be increased due to pro-rata billing. Please look at your terms and conditions for more information.

How many minutes, texts and data do I have?

You can find out how many minutes and texts you have along with your data allowance in your order confirmation email. This will include your contract details, including your minutes, texts, and data.

What are Spend Caps?

Spend Caps are a great way of controlling how much you spend on your mobile phone outside of your monthly data allowance. Adding a Spend Cap helps you stay in control of your bill by restricting usage on certain services, like roaming and MMS. You can change your Spend Cap at any time by contacting your network customer services or via your network app. When you set a Spend Cap, your network will send you cap alerts to let you know when you’re close to your Spend Cap, and also once you’ve reached it. You can change, remove, add or set a cap at any time. Charges that count towards your Spend Cap limit include: Standard out of allowance UK voice calls, text messages, and picture messages. Calling and texting abroad. Access charges for premium and numbers beginning with 09, 118, 084, 087, 070. Charges that don’t count towards your Spend Cap limit include: Monthly recurring charges e.g. plan charges. Add-on purchases: data passes, BT Sports app, Apple Music, minute add-ons, etc. Charge to Bill. Service charges for premium and numbers beginning with 09, 118, 084, 087, 070. Add to plan. Insurance Admin fees. Note: Access charge is the charge that your network applies for a customer accessing the service, whereas the service charge is the part of the call that is paid to the 3rd party/owner of the number.

When does my contract end?

Branded Network:
Email us at : [email protected]

Daisy Network
Email us at:[email protected]

How can I contact my network?

Branded Network

If you have a lost/stolen bar or sim swap request out of office hours please contact your network provider on the following numbers:

O2 Business Customer Service Number Charges
From your O2 mobile 8002 Free
From a landline 0800 977 7337 Free
From abroad +44 808 100 4439 Free

 

EE Business Customer Service Number Charges
From your EE mobile 150 Free
From a landline 07953 966 250 Free
From abroad +44 (0) 7953 966 250 Free
Lost Stolen 07953 966 250 Free

 

Daisy Network

Please access my account or Customer Services – Call 0333 320 2000 Or hit Live Chat for an instant response Monday to Friday – 8:30am to 5:30pm.
Please use your Daisy MyAccount for information or use our live chat service available during our standard business operating hours. Thank you for your patience.
Sales Department – Call 0808 2580 643 Monday to Friday – 9am to 5:30pm (Sales calls only please, you cannot be transferred to other departments)
Faults / Technical Support – Call 0333 320 0999 24hrs a day, 7 days a week