Returns & Exchanges

Please refer to your terms and conditions for returns and cancellations – Please be advised that approval will be required from Daisy communications for any return or cancellation.

Please refer to your terms and conditions for returns and cancellations – Please be advised that approval will be required from Daisy communications for any return or cancellation.

Please refer to your terms and conditions for returns and cancellations – Please be advised that approval will be required from Daisy communications for any return or cancellation

Before you exchange or return your Apple device, you need to remove all personal information and accounts then restore the device to factory settings. To ensure all data is wiped, it’s best not to delete your information (contacts, calendars, photos, etc) manually. Instead, follow the below steps to return your handset to its fresh-out-of-the-box settings. If you plan on using an Apple device in the future, or want to restore your device but preserve your data on the iCloud server, you may want to back up your data before you wipe your phone. You should also ensure your iPhone is unpaired from all other devices (such as Apple Watches) and signed out of the iCloud and App Store.

1. Navigate to Settings > General > Reset and select ‘Erase All Content and Settings’.
2. When prompted, either ‘Back Up Then Erase’ (to preserve data for use on another Apple device) or ‘Erase Now’ (to remove data from the device without a backup).
3. If prompted, enter your Apple ID and password.
4. Confirm that you are happy to erase your device.

Once the process is complete, the device will return to the initial setup screen you saw when you first used it.

Before you exchange or return your Android device, you need to remove all personal information and accounts and restore the device to factory settings. To ensure all data is wiped, it’s best not to delete your information (contacts, calendars, photos, etc) manually. Instead, follow the below steps to return your handset to its fresh-out-of-the-box settings. You may want to back up your files and data before you wipe your phone. Ensure your phone is charged before you begin and remove any memory cards before resetting your device. Due to changes manufacturers make to their operating system, the instructions to factory reset your device may differ slightly from handset to handset. Generally, the process follows similar steps.

For Samsung phones, follow the below instructions:
1. Navigate to Settings > General management and select ‘Reset’.
2. Select ‘Factory data reset’.
3. At the bottom of the page, tap ‘Reset’ and if prompted enter your pin.
4. Confirm you want to ‘Delete All’.

For other Android phones, follow the below instructions:
1. Navigate to Settings > System and (expanding the menu by hitting ‘Advanced’ if necessary) select ‘Reset options’.
2. Select ‘Erase all data (factory reset)’.
3. Tap ‘Reset Phone’ and if prompted enter your pin.
4. Confirm you want to ‘Erase Everything’.

Once the process is complete, the device will return to an initial set up screen like the one you saw when you first used it.

Daisy Network

If your phone becomes faulty within the first 30 days of connection, you can email smbdesk@daisycomms.co.uk who will be able to offer some guidance If your phone becomes faulty after the first 30 days of connection, you may want to refer to your manufacturers warranty. For Apple products, you can view your warranty status by using their Service and Support Coverage Checker. For Samsung products, you can find product warranty information on their Warranty Information page. For Nokia products, you can view your warranty status in the Check Warranty section of their Help Centre. For Huawei products, you can view your warranty status by using their Warranty Checker. For Sony products, you can find warranty information on their Warranty page. For Google products, visit their online Hardware Warranty Centre.

Branded Network

If your phone becomes faulty within the first 30 days of connection, you can email connectcustomer.service@daisycomms.co.uk who will be able to offer some guidance If your phone becomes faulty after the first 30 days of connection, you may want to refer to your manufacturer warranty. For Apple products, you can view your warranty status by using their Service and Support Coverage Checker. For Samsung products, you can find product warranty information on their Warranty Information page. For Nokia products, you can view your warranty status in the Check Warranty section of their Help Centre. For Huawei products, you can view your warranty status by using their Warranty Checker. For Sony products, you can find warranty information on their Warranty page. For Google products, visit their online Hardware Warranty Center.