Setting Up Your Reward Broadband

What download speeds are available?|Can I connect more than one device using Reward Broadband?|How do I switch to Reward Broadband?|How much does Reward Broadband activation cost?|What will I need to use Reward Broadband?|Can I use the router I already have for Reward Broadband?|How do I access my Reward Broadband bills?|How do I raise an issue with my Reward Broadband?

Reward Broadband offers upfront and accurate speeds of up to 76Mbps, so that you can be sure that you’ll stay connected to the entertainment you love.

Our Fibre Optic lines are faster and more reliable than regular old copper wires. That means you can keep up with the demands of modern entertainment with high-speed, high-quality streaming, online gaming with no interruptions, and a reliable connection to your favourite film and television.

To check the broadband speed and availability in your area, use our speed checker.|Yes, you can connect multiple devices either via the LAN ports or via wireless network.|All you need to do is choose a package and sign up. We’ll do all the hard work for you and contact your current provider to arrange the transfer.|Activation costs are dependent on the package you select. You can see our broadband packages here. Please remember to check your expected speed before ordering.|You will need:

  • An active phone line.
  • An internet enabled device.

All Reward Broadband packages include:

  • A router (while you can use your own, we strongly advise using the router provided).
  • A microfilter, to connect your router to the phone line.

|We would recommend that you use the business grade router we supply with our fibre broadband service. If you would like to use your own router then you will need to ensure it is compatible with the Reward Broadband service and your router is compatible with VDSL2 fibre.

For assistance on setting up your own router to Reward Broadband, please speak to our customer service department via our Contact page or get in touch via our LiveChat (open Monday to Friday 9am – 5:30pm).|As a Reward Broadband customer, you will be given access to the MyAccount online portal, provided by Daisy Communications. Here you can access your bills and even report faults. More Information can be found here.|If there is an issue with your broadband service you will need to log an issue with the Daisy Communications incident team who will be able to assist you. Just give them a call on 03333 202000. They’re open 24/7.