Order Status

If you need to make a change to your order, please contact our customer service team by emailing [email protected] or get in touch via our LiveChat (open Monday to Friday 9am – 5:00pm) detailing the change as soon as possible.

Please note, we can only make changes to your order before it is shipped. If your order has already been dispatched, unfortunately we are unable to make any changes. If your order has already been dispatched, unfortunately we are unable to make any changes.

Your dispatch confirmation email will be sent to your email address or you can email us at [email protected] for a copy.

Your order number will be included in your order confirmation email, which is sent with your order confirmation email.

Check your junk folder. If you haven’t received communications from us before then your email provider may have moved our communications there. If you still can’t find a confirmation email, it’s possible the email address on your order was incorrect. To update the email address on your order, please email [email protected] with your name,  address (including your postcode) and contact number.

Unfortunately, you cannot change the address on your order. You will need to cancel your original request and place a new order. To cancel your order before it is shipped, please contact [email protected]

Branded Network
Please refer to your terms and conditions for the returns policy or email [email protected]

Daisy Network
Please refer to your terms and conditions for the returns policy or email [email protected]